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Warranty & Guarantees

30 Day Money Back Guarantee:
We offer a standard 30 day money back guarantee. If you simply change your mind, are not happy with the product or it is faulty within 30 days, we will replace or refund your product.

You also have the option to purchase a Protection Care Plan with your product.

Protection Care Plan:
By purchasing a Protection Care Plan, you are entitled to:

  • 12 Months of Protection Care coverage (from date of product purchase)
  • Quick and easy replacement of your faulty product and its included accessories
  • Priority access to advice and support - you will be bumped up the support queue 

Protection Care Plan terms and conditions:
1. Protection Care Plan must be purchased within 30 days of product purchase date. Coverage is void if Protection Care Plan is purchased past 30 days of product purchase date.
2. Coverage is on a per product basis. You are required to purchase 1x Protection Care Plan for each product purchased. (Example: 3x Torches require 3x Protection Care Plans).
3. Coverage does not cover misuse, neglect or intentional damage of product.
4. Product will require assessment and/or digital proof prior to any Coverage claim being offered.
5. Coverage service is only offered within Australia.
6. Maximum of 12 months Coverage per product allowed. Coverage is not extendable past 12 months (for example, you can not purchase 3x coverage plans for a total coverage of 36 months for one product).